Unique accessibility
If the IT staff also have a helpdesk function, telephone calls may be put through to SuperView in case of calamities. This will put the users in direct contact with SuperView, allowing them to request information on the current status of the IT facilities. SuperView maintains a list of users who want to be called back.

SuperView / Job Scheduler provides the possibility to predefine the properties of jobs that will not be executed at fixed times. Such jobs may be inserted and started at the end users' request. When such an ad hoc request is received it will be automatically inserted into the schedule at exactly the right place. End users may also use SuperView / Request & Info Center to request such ad hoc jobs by telephone. Before a job will be added to a schedule, the caller must identify himself by means of a PIN code, which is used to record who has requested the ad hoc job. SuperView / Request & Info Center may ask the caller for additional information.

Shortening the ad hoc request procedure prevents errors. This will benefit the continuity. The user can request ad hoc jobs at any time, even from home. IT staff can use SuperView / Request & Info Center to sign over routine jobs to end users. This lightens the task of the IT staff. In addition, the system can prevent errors, such as executing the requested jobs at an inappropriate time or incorrectly scheduling the requested jobs.

Making sure
Situations that threaten the continuity of the IT facilities have to be reported to the right people at once. SuperView / Request & Info Center makes sure that this is done. SuperView / Request & Info Center can make phone calls based on messages from SuperView / Job Scheduler and SuperView / NetObserve. PIN code authentication ensures that the message has reached the right person.

The duty roster contains the number to be called by SuperView. Obviously, the system can be set to call staff at the office during daytime and at home or by mobile phone in the evening. If the staff member does not answer the phone, the SuperView system knows whom to call next.

SuperView / Request & Info Center knows the status of the IT facilities via SuperView / NetObserve. This allows it to assist the helpdesk staff and lighten their task. Users can call SuperView first to hear whether the problem is being worked on.

Obviously there are many possibilities to adapt SuperView / Request & Info Center to your ideas, requirements and circumstances.

Shortlist of SuperView / Request & Info Center advantages:

• Unique accessibility via the telephone, using several lines simultaneously.
  
• Telephone information on the status of the IT facilities: reported problems and their expected repair times.
  
• Adding ad hoc jobs by phone, with excellent security.
  
• Problem reports always reach the right people.
  
• Unprecedented flexibility allows you to adapt SuperView / Request & Info Center to your requirements with or without our assistance.